Customer Service Committee (Formerly Enrollment Priorities and Improvements Committee - EPIC) Update Delete

Reports to Vice President for Marketing and University Relations

Membership

Vice President for Marketing and University Relations (chair), Training and Development Manager (vice-chair), one representative each from Marketing and University Relations, Student Development, Enrollment, and Human Resources, as well as one hourly staff, one salaried staff, and one faculty employee selected for three-year terms by the chair and vice-chair for their dedication to customer service.

Purpose

The Customer Service Committee will:

1. Review and work to enhance employee customer service training and development,
2. Monitor and assess the ease-of-use of the Enrollment Checklist,
3. Introduce new customer service incentive programs and oversee implementation of existing incentive programs such as Give ’em the Pickle and WOW cards,
4. Recommend candidate(s) for the President’s Award for Customer Service Excellence, and
5. Identify service pain points and recommend solutions to senior administration.